Almost everything is part of a system and may itself be a system. This approach is sometimes called systems science and has the benefit of allowing us to model behaviours. Some systems are “self-regulating”, such as:
• the physiological systems of our body
• local and global ecosystems and climates
• human learning processes

Many others exist for specific purposes and should be designed to meet performance requirements, such as:
• a factory
• a kitchen
• infrastructure
• building services

The idea originates from Bertalanffy’s General System Theory (GST) and is used in later in theories about self-regulating systems, such as the social systems theory of Niklas Luhmann, and Talcott Parsons’ action theory.

Our interests are less esoteric. Instead, we model movement and interaction in an effort to help improve performance. These models are used for discussion amongst stakeholders and to convey information to consultants so they can improve performance.

A systems approach is valuable to stakeholders who wish to achieve a better result and to consultants charged with the responsibility of making any kind of change.


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